This is a three-course certification program. Each course is comprised of seven sessions and will be delivered in a blended format of four online sessions that are asynchronous and three sessions that are held synchronously at Penn State Beaver. Each session blends classroom experience with hands-on activities to give participants a series of tools that can be applied immediately in their workplace environment.
Lean Six Sigma is a fundamental for continuous improvement in any service industry, technology group, health care sector, office environment, or manufacturing business. This three-course program will provide students with the tools necessary to position their company or organization in order to exceed their customers’ expectations in the areas of:
- improving services, products, and offerings
- process improvement
- information flow
- on-time delivery
- eliminating waste
- value stream improvement
- teamwork and time management
- competitive advantage
- market growth
- business profitability
The process management and elimination of waste principles offered throughout this certification will provide increased customer satisfaction, which will positively and directly influence your company's or organization's financial performance.
Who Should Attend
Each of these courses offers in-depth training on specific topics of Lean Six Sigma. The courses are targeted towards team members who are responsible, now or in the future, for applying these unique skills as well as those students who will be responsible for implementing continuous improvement processes and projects within their company or organization.
Certification Requirement - Three Courses
A Penn State Lean Six Sigma Certificate is awarded upon completion of the three required courses, which must be taken in the sequence below. At the end of courses 1 and 2, a practice comprehension exam will be given to prepare students for the final certification exam that is administered at the end of course 3. If you don't need the entire sequence, you're welcome to take any course that interests you, pending prerequisite knowledge. Students who succeed in completing all three courses will receive certification.
Course 1 - Lean Six Sigma Theory and Application (SYSEN 5606)
This course will provide students with an introduction to Lean Six Sigma and the tool sets of Team Work and Time Management, Statistical Analysis, Elimination of Waste, and Process Management.
A sampling of topics covered include the following:
The magnitude of improvement of progressing from a One Sigma to a Three Sigma to a Six Sigma company will be explained, as will the philosophies of the Lean and Six Sigma gurus, such as Deming and Crosby. The path to continuous improvement will be presented by explaining the proven approaches of DMAIC (Design, Measure, Analyze, Improve, Control), PDCA (Plan, Do, Check, Act), and the five fundamentals of Lean.
Various tool sets such as Visual Management, Value Stream Mapping, Kaizen, and Kanban will be demonstrated to show how to reduce waste. This course is taught in a computer lab where the mathematical concept of variance and its application to statistics is presented in an easy-to-understand format.
The calculation of the standard deviation is introduced and tied to the philosophy of Six Sigma with an explanation of the magnitude of improvement each additional Sigma value has on customer satisfaction, quality, and business performance. Statistical process control is also the focus of this session.
Session 1 - Introduction to Lean Six Sigma - Synchronous on campus
Session 2 - Teamwork and Time Management - Asynchronous online
Session 3 - Elimination of Waste - Asynchronous online
Session 4 - Introduction to Statistics - Synchronous on campus
Session 5 - Elimination of Waste - Asynchronous online
Session 6 - Process Management - Asynchronous online
Session 7 - Process Management - Synchronous on campus
Prerequisites: Portions of this course are taught using Microsoft Excel and Mini-Tab in one of our campus computer classrooms. Students should have a basic understanding of algebra, trigonometry, and mathematics to utilize the functions in Excel and Mini-Tab. This portion of the course is not graded.
Course 2 - Lean Six Sigma for Continuous Improvement (SYSEN 5605)
During this course, students will be introduced to the five techniques that will give them the tools to improve safety (the sixth "S"), increase communications, enhance teamwork, improve morale, increase productivity, and decrease costs, all while offering value-added service to the customer.
In addition to the tools presented, the material will offer a cross-functional approach that includes the disciplines of service, research, development, suppliers, manufacturing, marketing/sales, and distribution. This process drives the voice of the customer all the way through the service sector or product development activities into the market place utilizing strategic planning, gap analysis, and benchmarking.
Advanced statistics and application of process improvement in the areas of Five S+1 and Quality Function Deployment are also covered. This course will review the methodology of Failure Mode and Effects Analysis (FMEA), which has been an area of great interest to the service industries, technology groups, and health care sectors. FMEA is a systematic group of activities intended to:
- Recognize and evaluate the potential failure of a service, product, or process and the effects that failure can have.
- Identify actions that could eliminate or reduce the chance of a potential failure occurring.
- Document the entire process of FMEA.
Session 1 - Introduction and Case Study - Synchronous on campus
Session 2 - Strategic Planning - Asynchronous online
Session 3 - Strategic Planning - Asynchronous online
Session 4 - Advanced Statistics - Synchronous on campus
Session 5 - Process Improvement - Asynchronous online
Session 6 - Failure Mode Effects Analysis - Asynchronous online
Session 7 - Quality Function Deployment - Synchronous on campus
Prerequisite: Completion of course 1: Lean Six Sigma Theory and Application or demonstrated experience with Lean Six Sigma. Portions of this course are taught using Microsoft Excel Tab in a computer classroom. Students should have a basic understanding of algebra, trigonometry, and mathematics to utilize the functions in Excel. This portion of the course is not graded.
Course 3 - Lean Six Sigma Customer Driven (SYSEN 5625)
The third course of the certification series is designed to focus on the voice of the customer, adding value to the customer base, and increasing business profitability. Students will apply the theories, tools, and techniques of the first two courses through a series of case studies, project interactions, and real-world scenarios. The material will offer a cross-functional approach that includes the disciplines of service, research, development, suppliers, manufacturing, marketing/sales, and distribution.
Session 1 - Value Driven - Synchronous on campus
Session 2 - Energized Processes - Asynchronous online
Session 3 - Innovation - Asynchronous online
Session 4 - Advanced Statistics - Synchronous on campus
Session 5 - New Service or Product Introduction - Asynchronous online
Session 6 - Business Growth - Asynchronous online
Session 7 - Course Conclusion - Synchronous on campus
Prerequisites: Completion of course 1 (Lean Six Sigma Theory and Application) and course 2 (Lean Six Sigma for Continuous Improvement). Portions of this course are taught using Microsoft Excel and Mini-Tab in a computer classroom. Students should have a basic understanding of algebra, trigonometry, and mathematics to utilize the functions in Excel.Students with Disabilities
Penn State encourages qualified persons with disabilities to participate in its programs and activities. If you anticipate needing any type of accommodation or have questions about the physical access provided, please contact Ms. Jill Tress, coordinator of disabilities services at Beaver campus, 724-773-3867, in advance of your participation or visit.